According to reports, the US magazine "Consumer Reports" recently released the latest annual vehicle reliability survey. According to the survey, "Consumer Reports" no longer recommends Tesla's Model S, and also criticizes the reliability of the new Model Y. In addition, Japan's Toyota has not been ranked first in the reliability survey for the first time in 15 years, although the Japanese automaker's vehicles still maintain a high overall score.
"Consumer Reports" senior director of vehicle testing Jack Fisher (Jack Fisher) said that Tesla's Model S has problems with air suspension, main computer and touch screen control. Model Y's body hardware and paint also had problems.
In 2015, "Consumer Reports" ranked Model S as the most popular vehicle of all time. But now, Fisher said: "We see various problems on this car. Throughout its life cycle, the quality of Model S fluctuates," because since Model S was first released in 2012, special Sla has been constantly updating Model S.
Generally speaking, older models will perform better in terms of reliability, because over time, the company will tend to solve problems that arise. However, Tesla has been continuously updating the vehicle, including remote software upgrades, without changing the appearance of the vehicle. Remote software upgrades are also a new trend in the automotive industry leading Tesla.
Overall, Tesla ranks second in the latest reliability survey. Due to some problems with the Model S and Model Y that started sales at the beginning of the year, Tesla's ranking dropped by two rankings compared to last year. According to Consumer Reports, the reliability of Model Y is "far below average."
In a recently widely reported accident, the glass roof of a new Tesla Model Y of a car owner flew out entirely.
Most of the problems pointed out by "Consumer Reports" are also Tesla's persistent problems. Tesla once told the owners of the old Model S and Model X that if the owners had repaired the main computer on their vehicles at their own expense, then Tesla would refund part of the repair costs. The fault is manifested as a blank touch screen, the driver cannot access the temperature control and rear view camera, and other minor issues. The failure is related to the failure of the computer memory device that stores the vehicle data.
After Tesla issued this notice to car owners, the National Highway Traffic Safety Administration (NHTSA) launched a safety investigation into the main computer problems on the Model S and Model X manufactured between 2012 and early 2018. According to the results of engineering analysis, the federal investigation may require a mandatory recall of the vehicle, which is obviously beyond the scope of Tesla's warranty. According to NHTSA documents, approximately 159,000 vehicles were affected.
Jack Fisher said: "We will continue to recommend many reliable electric cars, such as Chevrolet Bolt, Nissan Leaf and Hyundai Kona Electric. These electric cars have lower driving costs than traditional gasoline cars. We are in a certain The initial problems seen in some of the latest electric vehicles are still under warranty and may be improved in the future. As more models are launched, we will continue to observe the long-term reliability and cost of electric vehicles."
The "Consumer Reports" reliability survey ranked 26 car brands, among which Japanese automakers performed the best overall.
Japan's Mazda ranked first in the reliability survey for the first time. Toyota ranked second and third. According to Consumer Reports, since the release of the reliability survey in 2005, the reliability of Toyota products has been ranked first.
Buick, Honda and Hyundai are ranked 4th, 5th and 6th respectively this year. Ford's Lincoln was at the bottom this year, down 11 places from the same period last year. The second to last is Tesla.
The survey covers models from 2000 to 2020, and the ranking is based on data provided by more than 300,000 vehicle owners. The organization then predicts reliability scores based on the number of issues reported by each brand and other metrics.
Reliability ranking is also a key factor in "Consumer Reports" for scoring vehicles and determining whether a vehicle is worthy of being "recommended" to consumers. The overall score also includes road test performance, vehicle owner satisfaction survey results, whether the vehicle is equipped with critical safety systems, and crash test results (if any).
The following is the complete ranking of the reliability survey: